The Controlled Substance Reporting Waiver (CSRW) feature is an online waiver workflow. It allows PMP AWARxE pharmacies or submitters that do not dispense controlled substances or do not have the ability to send dispensations electronically to submit an online waiver request. The waiver portal where waivers are submitted is integrated with AWARxE. This allows communication with the PMP AWARxE managed pharmacy list within the PMP AWARxE compliance process to manage the waivers and reporting requirements.
PDMPs may choose to allow pharmacies that do not dispense controlled substances to submit a waiver for dispensation submission exemption. CSRW is an optional PDMP enabled enhancement that automates the waiver process for pharmacies and PDMPs.
CSRW provides a step-by-step waiver request and submission user interface with waiver eligibility verification using pharmacy license number, pharmacy information input, reason for request input, and review, submit, completion interface screens. Waiver frequency and cadence are determined by the PDMP. Once the waiver is submitted, the waiver may only be modified by contacting the PDMP administrator. For information on how to contact the appropriate PDMP administrator, please refer to the PDMP Contact Information help article.
To begin the CSRW submission process, follow the steps as outlined below.
Step 1 - Waiver Eligibility Check
CSRW are submitted through an external waiver portal to allow submitters that are not PMP AWARxE users the ability to submit waiver requests on behalf of the pharmacy.
Each PDMP's waiver portal can be found at: https://controlled-substance-reporting-waiver.pmpaware.net/state/waiver/index (change the text in red with your state or jurisdiction's name).
Confirm the pharmacy is eligible for waiver by entering the associated pharmacy license number. Once entered, click Continue.
If an error is presented, confirm the license number entered is correct. If the license number is correct and the system is still presenting an error, please contact the PDMP administrator. For information on how to contact the appropriate PDMP administrator, please refer to the PDMP Contact Information help article.
If there is a match, proceed to Step 2.
Step 2 - Enter Pharmacy Information
If the pharmacy license number is eligible for waiver submission, the associated pharmacy information will automatically populate.
Enter any additional pharmacy information by populating pharmacy identifier(s) for DEA, NCPDP, and/or NPI (as configured by the PDMP), waiver point of contact name, and waiver point of contact phone and email contact details. Once complete, click Continue, and proceed to Step 3.
Step 3 - Enter Reasons for Waiver Request
After entering pharmacy information, the interface will present a preset listing of reasons for the waiver request. Waiver reasons are configured by the PDMP and may include single-select radio buttons, mutli-select check boxes, a free text field, and/or the option to include attachments.
If assistance is needed for reason selection and/or attachment submission, please contact the PDMP administrator. For information on how to contact the appropriate PDMP administrator, please refer to the PDMP Contact Information help article.
Once the reason for the request has been input, click Continue, and proceed to Step 4.
Step 4 - Review Waiver
After completing steps 1 through 3, the interface will provide an opportunity to review the waiver request details. Carefully review the information and any applicable PDMP disclaimers prior to submitting the waiver request.
If any information is incorrect and needs to be revised, please click Cancel and restart the waiver submission process. If the entered information is correct, click Submit to complete the waiver request process, and proceed to Step 5.
Step 5 - Waiver Complete
Once submitted, the interface will present a successful submission message along with any customized messaging from the PDMP.
The pharmacy's waiver request is available for download by clicking Download Waiver Request.
Waiver Communications
The PDMP has the option to customize the frequency, cadence, and messaging in a number of different communications that waiver applicants may receive throughout the CSRW process.