Rx Maintenance allows users to search for a specific prescription record and correct or void that record.
To access the the Rx Maintenance page, navigate to Data > Rx Management and click on the Rx Maintenance tab.
To correct or void a record, complete all available fields noting the required marked with an asterisk (*) and click Search to display the results.
To correct the record, click the Rx Number for the record that needs to be corrected to display the Dispensation Correction Form, make the necessary changes, and click Submit.
If all fields pass validation, a message will appear indicating the record was successfully submitted.
|
If any field does not pass validation, an error message will display indicating an error exists. Click Ok and scroll through the form to locate the error(s). Fields containing errors are red, and the specific error message is displayed below the field. Once all errors have been corrected, click Submit. |
To void the record, scroll down to the bottom of the Dispensation Correction page and click Void. The Void Dispensation window will appear asking the user to confirm if they would like to proceed with voiding the record or not.
Select the reason for voiding the record from the drop-down menu and click Void.
| Voiding a record is a permanent change. In the event a record is voided that should not have been, the record will need to be resubmitted. |