Welcome to our new Help Center!
Please note that for HIPAA compliance you must be signed in to submit a ticket. You also must be signed in to view all articles, however a selection of articles are available without signing in.
You can browse articles from the common header categories, and can also enter a search terms at the top to search for helpful articles.
Scrolling down in the Help Center, you will see any available article categories: 
Clicking Submit a Ticket at the top or bottom of any page within the Help Center directs you to the ticket form. If you are not signed in, you will be asked to sign in or register – this is to accommodate HIPAA compliance within the ticketing system. Please note that if you have contacted us previously, you should already have an account. You can access your account by resetting your password.
The ticket form is displayed and will only be slightly different from the previous form: 
When you create a ticket, it will show under your activities. Access your activities at any time by clicking your name in the top right of the page and clicking "My Activities."
This is also where you will be able to communicate with us on any tickets you have with us; You can also see any requests that you have been CC’d on with us in a separate “Requests I’m CC’d on” tab.
You can see the details of the ticket and reply on the ticket by clicking on the ticket subject.
