If a delegate is unable to access features in their delegate account even after their supervisor has approved them as a delegate, it may be because the applicable PDMP administrator has yet to approve the delegate's account. Delegate accounts require both a supervisor and PDMP administrator approval before the delegate is able to request patient information.
If a delegate logs in without an approved supervisor associated with their account, a warning banner will be displayed with a link to the My Profile page, where they can add or manage supervisor associations. Delegates cannot request patient information until both the supervisor connection and PDMP administrator approval have been completed.
If a delegate is having difficulty accessing patient information after their supervisor has approved their connection, please contact the appropriate PDMP administrator. For contact information for PDMP administrators, please refer to the PDMP Contact Chart help article.