Upon logging into PMP AWARxE users must agree to Bamboo Health's End User License Agreement. If the I Agree button is not visible, ensure a compatible web browser is being used and the web browser window is maximized and the zoom level is set to a normal default.
Incorrect E-mail Address on Account
If your e-mail address on your PMP AWARxE account is incorrect, please refer to the Updating Account Information help article to learn how to update your email address under your My Profile settings.
User Does Not Have Access to Email Address on File
If a user no longer has access to the email address associated with their PMP AWARxE account, they should first attempt to reset their password via SMS text notification, if their PDMP has enabled this configuration.
If the user is unable to reset their password via SMS text, they will need to contact their PDMP administrator to update their email address on file. For contact information for PDMPs, please refer to the PDMP Contact Information help article.
Locked Out
A PMP AWARxE account will lock a user out for ten minutes after four (4) failed login attempts.
If this occurs, the user will need to wait ten minutes, then reset their password before attempting to login in again. For more information on resetting a password, please refer to the Resetting Passwords in PMP AWARxE help article.
| The Help Desk is unable to manually unlock your account. |