If required by the PDMP, some users may be required to provide and maintain validation documents to retain access to PMP AWARxE. Validation Document Management helps keep required documents up to date by providing expiration reminders, document status information, and an easy way to submit replacement documents.
| This process applies to existing accounts that are replacing previously submitted documentation. Users who have not yet completed registration should refer to Submitting Required Validation Documents for PMP AWARxE Registration submit their validation documents to fulfill registration requirements. |
Depending on the applicable PDMP's policies, failure to renew required documentation may impact account access.
Validation Document Notifications
Email notifications will come from no-reply@[state].pmpaware.net. Users may receive an email notification when:
- A required document is approaching expiration
- A required document has expired
- A new document requirement is created by the PDMP
If a notification has been received, log in to PMP AWARxE and to review the document status.
| Users who are not successfully receiving email notifications should check their spam or junk folder and verify that their email address is correct and verified in their user profile. If email receipt issues persist, contact Bamboo Health’s Support Team. |
Viewing Validation Documents
Upon logging into PMP AWARxE, a banner may display on the user’s Dashboard if action is required for a validation document. This banner will display when a required document is expiring soon, expired, or missing (not yet uploaded or deleted by the PDMP administrator).
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If a user dismisses the banner without addressing the stated document requirements, it will reappear during future login sessions until the required action is completed. Some PDMPs may deactivate user accounts when required documents are not provided or updated prior to expiration. If a user believes their document status is incorrect and/or their account has been deactivated due to inaction for required documents, they should contact the applicable PDMP for assistance. |
The banner will include a link to My Profile, where the required document, expiration date, validation status, and upload options, if available, will display.
Uploading a Required Document
If a document is expiring, expired, missing, or deleted, the user may be prompted to upload a document.
To upload a required document, navigate to My Profile. Select Choose File under Validation Document. Locate the required validation document and upload it to the system. Click Yes, Submit to submit the document to the PDMP for review.
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The following document file types are supported: PDF, PNG, JPG, GIF, TIFF. The maximum file size allowed is 10 MB. To help PDMP staff efficiently review submissions, users are encouraged to name uploaded documents using a descriptive format that includes at minimum the document type and their first initial and last name. (For example: Drivers_License_JSmith.png) If a user is unable to upload a document, please review the upload for supported file type, maximum file size, and confirm there is not already a document pending review by the PDMP. If upload issues persist, contact Bamboo Health’s Support Team. |
After submission, the Validation Status changes to Submitted. The document is sent for review by the applicable PDMP administrator. The document expiration date will temporarily be removed while the document is awaiting review by the PDMP administrator.
| Additional uploads are unavailable until the review is completed. If the current validation document expires while the replacement document is awaiting review, the uploaded document will remain in Submitted status until it has been reviewed by a PDMP administrator. |