Before registering for a new account with PMP AWARxE, registration requirements should be verified with the appropriate PDMP first. Please visit the PDMP's website to confirm registration requirements before creating an account in PMP AWARxE. Registration information has also been made available in the PDMP Resources Section within this help center.
Once registration requirements have been confirmed, visit the appropriate PMP AWARxE website and click Create an Account to begin account registration.
| A valid email address and password are required to register for an account. The email address used will be the username for the user's PMP AWARxE account. Minimum password requirements may differ and are determined by the PDMP administrator. |
After entering a valid email address and password, click Register to have an email verification code sent to the email address entered on the Register for an Account page.
| If enabled by the PDMP, passwords may have a numerical value requirement as well. If enabled by the PDMP, the numerical value requirement, will display on the Register for an Account screen. |
The Email Verification Pending page will display after clicking on Register. Navigate to the email account entered on the Register for an Account page to locate the verification email.
Return to the Email Verification Pending page and enter the verification code in the Verification Code field then click Verify Email.
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If a user receives a verification code or email that they did not initiate, they should contact the PDMP immediately. Additionally, users may not receive a verification code from the same phone number every time a verification code is requested. Sample Verification Code Text Message: |
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Verification codes are valid for one (1) hour. Be sure to check Junk and Spam folders if the verification email has not been received within the one (1) hour time frame. You may return to the PMP AWARxE login screen or click Resend verification code to request a new verification code at any time. Use the most recently sent verification code. Older codes will not work once a new one is generated for any reason. |
If the verification code was successfully entered, an Email Verified message will display.
| For assistance with verification code errors or with help obtaining your verification email, please refer to the Expired or Incorrect Email Verification Code support article. |
To continue with account registration, close the Email Verified message to display the Account Registration page. Select the user role category that best fits the profession being registered, then select the appropriate role.
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Some roles, such as Coroner or Medical Examiner, may be located under "an Other Professional." Available roles are determined by the PDMP and may vary by state or jurisdiction. Please contact the PDMP administrator if an appropriate role is not available. |
| At this point in the registration process, users may opt to complete their registration at a later time by clicking "Log Out, Complete Later." To resume the registration process, users will simply need to reenter their username and password provided at the time of the initial account creation. |
After selecting the appropriate role, click Continue to complete entry of professional details, personal information, and employer information. Required fields are determined by the PDMP, may vary, and are indicated by a red asterisk (*).
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Adding a healthcare specialty is required by most PDMPs. In states or jurisdictions where selection of a healthcare specialty is not required, Bamboo Health recommends adding a healthcare specialty to support PDMP analytics and ensure receipt of certain peer comparison reporting that may be enabled by the PDMP. At this point in the registration process, if a user enters some of their demographic information and then selects Continue, the demographic information will be saved for when they login again to complete their registration. However, if the user enters some of their demographic information and then selects Log Out, Complete Later, their demographic information will not be saved for completion at a later date. When Log Out, Complete Later is selected, all that is saved is the role the user selected. |
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If the user's NPI, Professional License Number, or Control Substance ID is already in use, the follow error message will display. Please correct the field indicated or refer to ___ for further assistance. |
Click Continue to review the user's registration, edit information, as needed, or proceed with the registration submission by clicking Submit & Continue.
| Multi-Factor Authentication (MFA) is an optional PDMP-enabled feature. If MFA has been enabled, it can be set up at this time in the registration process. Please see the Multi-Factor Authentication support article for more information. |
Users will not have full access to PDMP functionality, including performing Patient Requests, until their account has been granted access by the PDMP administrator. Notification of account status will be displayed within the PMP AWARxE application on the user's Account Registration page.
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After accounts have been approved by the PDMP Administrators and upon first login to PMP AWARxE, users may be asked to accept PDMP-specific agreements (referred to as an End User License Agreement (EULA) within the system). Additionally, users may be required to agree to a Bamboo Health End User License Agreement. For more information on the Bamboo Health EULA, please refer to the Bamboo Health End User License Agreements (EULA) help article. |
Users may see the following account status on their accounts:
Access Granted:
Automatic verification and approval functionality may be enabled in certain registration scenarios, which would grant immediate access to the PMP AWARxE application for the user. If verification and approval occurs successfully, access will be granted and users will be routed to the PMP AWARxE Dashboard. Notification of access will be received via email as well.
Pending Approval
If an account registration is considered complete, but it was not eligible for verification by the automatic verification and approval functionality, the account will be in a pending status for review and approval by the PDMP Administrator. If you have questions regarding pending account registration, please contact the PDMP.
Incomplete
If an account registration is abandoned before completion, the account will be in an incomplete status. Reminder notifications to complete registration will be sent via email. Many PDMPs have a configured time-frame to automatically reject incomplete registrations. If automatic rejection occurs, a notification will be sent via email.
Following registration submission, users will receive an email from no-reply@<state>.pmpaware.net to verify the email address used during account creation.
To ensure receipt of important system and PDMP notifications, the email associated with the PMP AWARxE account must be verified.
The link contained within the verification email is only valid for 24 hours. If time has expired, click the link on the user's dashboard to have a new email verification notification sent to the registered email address.
If users do not receive an email, check the spam folder and confirm with IT that firewalls are not preventing receipt of the email. Users can also resend the verification email from the Account Registration page.
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For assistance with errors commonly encountered during the registration process, please refer to the Troubleshooting Common Registration Errors section of this help center. Users may also contact the Bamboo Health Support Team, contact the PDMP Administrator, or submit a ticket with the Bamboo Health Support Team for additional assistance. If a user receives a verification code or email that they did not initiate, they should contact the PDMP immediately. |