Multi-Factor Authentication

Multi-Factor Authentication (MFA) is an optional PDMP-enabled feature that requires users to verify their identity using two or more factors for authentication before gaining access to PMP AWARxE. The enablement of MFA provides an extra layer of security to protect against unauthorized access.

• MFA Registration Setup
• Logging in with MFA
• Updating MFA Delivery Methods

MFA Registration Setup

After a user has selected the Submit & Continue option during account registration, the user will be presented with the Set Up Multi-Factor Authentication page.

For more information on registering for a PMP AWARxE account, please refer to the How to Register for a PMP AWARxE Account support article. 

At this point, the user has the ability to update their email address or phone number that was entered during their account registration.

If the user verified their email upon account creation, a green Email Verified notification will display next to the Email option. Users may continue to use their verified email address, or they can update their email. 

If a user updates their email address for MFA, it will also change the email address associated with the user's PMP AWARxE account, and therefore, their username.

For additional information on how to update a user’s email address, please visit the Updating Account Information support article.

Users should select the checkbox next to their desired delivery method to receive a verification code and click Continue. Users can select both email and mobile delivery methods, if desired. 

After selecting their method for authentication, a verification code will be delivered to the user's mobile phone and/or email. To verify, the user should enter the code on the Verify screen. 

Users may not receive a verification code from the same phone number every time a verification code is requested.

Sample Verification Code Text Message:

If a user receives a verification code or email that they did not initiate, they should contact the PDMP immediately.

Upon entering the verification code, the user will be logged into their PMP AWARxE account.

Code Not Received? Troubleshooting Tips:

If a verification code has not been received, please follow these steps to resolve the issue:

Email Delivery:

1. Allow Time for Delivery: Wait at least 5 minutes for the email to arrive.
2. Verify the Email Address: Double-check that the email address entered is correct.
3. Look for the Correct Email: Search for an email from [e-mail] with the subject line Aware Multi-Factor Authorization Code.
4. Check Your Spam/Junk Folder: Sometimes emails are filtered into spam or junk folders. Ensure the email isn’t there.
5. Contact Your IT Department: If you still don’t see the email, your organization’s email settings may be blocking it. Reach out to your IT department for assistance, ensuring they whitelist the sender’s email address.
6. Contact Your State Administrator: If the issue persists, contact the PDMP for further assistance.

SMS Delivery:

1. Allow Time for Delivery: Sometimes there can be delays. Wait at least 5 minutes for the code to arrive.
2. Check Your Network Connection: Ensure your phone has a stable network connection and sufficient signal strength to receive text messages.
3. Verify the Phone Number: Double-check that the phone number is correct.
4. Restart Your Phone: Restarting your phone can resolve minor glitches that might prevent message delivery.
5. Check for Blocking Settings: Ensure your phone is not blocking messages from unknown numbers or short codes.
6. Contact Your Mobile Service Provider: If the issue persists, reach out to your mobile service provider to check if there are restrictions or issues with receiving messages.
7. Reach Out to Your State Administrator: If all else fails, contact the PDMP for additional support.

Logging in with MFA

Users with MFA enabled on their PMP AWARxE account will be prompted to verify their identity upon logging into PMP AWARxE. 

Users may be required to re-authenticate every day or on another cadence as determined by the PDMP administrator.

If a user receives a verification code or email that they did not initiate, they should contact the PDMP immediately.

Users should select the option for their desired delivery method to receive a verification code and click Continue. 

After selecting their method for authentication, a verification code will be delivered to the user's selected location (mobile phone or email). To complete verification, the user should enter the code on the Verify screen. Upon entering the verification code, the user will be logged into their PMP AWARxE account. 

Code Not Received? Troubleshooting Tips:

If a verification code has not been received, please follow these steps to resolve the issue:

Email Delivery:

1. Allow Time for Delivery: Wait at least 5 minutes for the email to arrive.
2. Verify the Email Address: Double-check that the email address entered is correct.
3. Look for the Correct Email: Search for an email from [e-mail] with the subject line "Aware Multi-Factor Authorization Code."
4. Check Your Spam/Junk Folder: Sometimes emails are filtered into spam or junk folders. Ensure the email isn’t there.
5. Contact Your IT Department: If you still don’t see the email, your organization’s email settings may be blocking it. Reach out to your IT department for assistance, ensuring they whitelist the sender’s email address.
6. Contact Your State Administrator: If the issue persists, contact the PDMP for further assistance.

SMS Delivery:

1. Allow Time for Delivery: Sometimes there can be delays. Wait at least 5 minutes for the code to arrive.
2. Check Your Network Connection: Ensure your phone has a stable network connection and sufficient signal strength to receive text messages.
3. Verify the Phone Number: Double-check that the phone number is correct.
4. Restart Your Phone: Restarting your phone can resolve minor glitches that might prevent message delivery.
5. Check for Blocking Settings: Ensure your phone is not blocking messages from unknown numbers or short codes.
6. Contact Your Mobile Service Provider: If the issue persists, reach out to your mobile service provider to check if there are restrictions or issues with receiving messages.
7. Reach Out to Your State Administrator: If all else fails, contact your state administrator for additional support.

Updating MFA Delivery Methods

To update MFA delivery methods, visit Updating Account Information and follow instructions to change the email address or mobile phone number associated with the user's PMP AWARxE account.