Delegates are individuals authorized by a prescriber or a pharmacist to perform patient searches on their behalf. Since delegates have access to personal health information and are authorized to act on behalf of a prescriber or pharmacist, it's important to verify authorization on a recurring basis.
Delegate Reverification is an optional PDMP enabled enhancement that requires supervisors to review their associated delegate connections on a cadence determined by the PDMP (typically annually).
The Delegate Reverification User Experience
On a cadence determined by the PDMP, users who serve as supervisors to delegates will begin receiving email notifications and/or in-application prompts to review and verify their delegate associates during the reverification period as determined by the PDMP (typically thirty [30] days).
To review and reverify a delegate, the supervisor should login into PMP AWARxE and select Delegate Management from the Profile menu.
From the Delegate Management Dashboard, each delegate connection will have an Unverified status indicating reverification is required.
To reverify the delegate, the supervisor must:
- Select the delegate to view their info panel
- Select Verify Status or Remove
- Repeat steps 1 and 2 until all delegates have been verified.
| Removing a delegate will place them in a Pending status that allows them to be reverified as a delegate at a future date. Rejecting the delegate after removal will sever the supervisor/delegate connection. To reestablish the connection, please refer to the Adding/Removing Supervisors help article. |
Delegate Reverification Troubleshooting
- Users who primarily access the PDMP through integration will need to login to their PMP AWARxE account to complete the Delegate Reverification or Delegate Audit requirement. Please see the PDMP Contact Information help article for PDMP login and contact information.
- If users need assistance logging into their PMP AWARxE account, additional support inductions can be found at Account Login and Password Reset section.
- To register as a delegate, modify delegate and supervisor associations, and troubleshoot access issues, please see the PMP AWARxE for Delegates & Delegate Supervisors section for assistance.