The Case Management module allows users of a specific role type (e.g., law enforcement) to create and manage cases and tag specific PMP requests to that case.
Case Reports
Creating a New Case
Log into PMP AWARxE and navigate to Menu > New Case to display the PMP AWARxE Cases page.
Click the desired case type, (i.e., Prescriber Activity, Dispenser Activity, or Investigative Patient).
- Prescriber Activity: A case regarding the prescriptions attributed to a specific DEA number or prescriber name
- Dispenser Activity: A case regarding the prescriptions dispensed by a specific dispenser
- Investigative Patient: A case regarding a single patient
Once the desired case type has been selected, the Create New Case Report page will display.
Enter the case information, noting required fields are marked with a red asterisk (*).
The available Investigation Types are as follows:
- Case Update
- Collaboration with Local PD
- Forgery
- Healthcare Professional Subterfuge
- Inappropriate Dispensing Prescribing by Registrant
- Mass Health Recipient Payment Cash
- Person Selling Rx Drugs
- Questionable Activity
- Review Prescribing Dispensing as Part of Ongoing Investigation
- Review Individual as Part of Ongoing Investigation
- Stolen Rx Blanks
- Tampering
Choose the case settings using the information provided below:
| Case Setting | Description |
| Case Status | Choose whether the case is Active or Inactive; the default setting is Active. |
| Confidentiality |
Choose who can view the case:
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Click Create Case Report to create the case and display the Case Report page.
From the Case Report page, users can perform the following tasks:
- Click Export to PDF to download a PDF copy of the Case Report.
- Click Run New Report to run a new Insight Report.
- Click Review Search History to view previous searches associated with the case number entered upon case creation
| The Reports History page automatically filters by report type and the case number entered upon case creation. |
- Update the Case Status and/or Confidentiality by choosing the appropriate setting and clicking Save Changes.
- Click Add Case Comment to add a comment to the case.
- Click Add Alias Name to add any known suspect aliases.
| This option is only available for Investigative Patient Case Reports. |
- Click Upload Document to attach a document to the case.
- Click Add Myself to add the creator as an officer investigating the case.
Case History
To view existing Case Reports, including reports created by other users, navigate to Menu > Case History to display the Case History page.
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Click View Filters to filter the Case History page by case number, case type, case status, dispenser name, prescriber name, and/or suspect name. |
Click the link in the Case Number column to display the Case Report page.
From the Case Report page, users can perform the following tasks:
- Click Export to PDF to download a PDF copy of the Case Report.
- Click Run New Report to run a new Insight Report.
- Click Review Search History to view previous searches associated with the case number entered upon case creation
| The Reports History page automatically filters by report type and the case number entered upon case creation. |
- Update the Case Status and/or Confidentiality by choosing the appropriate setting and clicking Save Changes.
- Click Add Case Comment to add a comment to the case.
- Click Add Alias Name to add any known suspect aliases.
| This option is only available for Investigative Patient Case Reports. |
- Click Upload Document to attach a document to the case.
- Click Add Myself to add the creator as an officer investigating the case.
Case Report Management
Running a New Report
From the Case Report page, click Run New Report to display the Insight Report page.
Complete the necessary information on the Insight Report page noting some information is auto-populated and required fields are marked with a red asterisk (*). Click Search.
A message will display indicating the report has been created. Navigate to Menu > Insight > Reports History to view your report.
Reviewing Search History
From the Case Report page, click Review Search History to display the Report History page.
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This page automatically filters by report type and the case number entered upon case creation. All reports generated under this case number, including reports created by other users, will display. |
Click the link in the Report Type column to view the desired report.
Adding Comments to Cases
From the Case Report page, click Add Case Comment located in the Case Comments section of the page to display the Add a Case Comment window.
Add in the appropriate case comment in the Add Note field, then click Save.
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Adding an Alias Name
From the Case Report page, click Add Alias Name located in the Suspect Alias Name(s) section of the page to display the Add Alias Name to Case window.
Enter the alias first name, last name, and/or DOB (MM/DD/YYYY) and click Save to add the alias to the Case Report.
| Users can click Remove at any time to remove the alias from the Case Report. |
To add additional aliases, repeat the steps above.
Attaching a Document to a Case
From the Case Report page, click Upload Document located in the Associated Documents section to open the user's file explorer on their computer.
Locate the desired document and click Open.
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At this time, the document is attached to the Case Report.
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Adding Users to a Case
From the Case Report page, click Add Myself located in the Officer(s) Investigating Case section of the page to display the Add Myself as an Officer Investigating Case window.
If a different case number is associated with the case, enter it in the Case Number field. Otherwise, click Save to add the user to the Case Report as an officer investigating the case.
| Clicking Remove at any time will remove the user from the Case Report. |