Prior to the development of the User Activity Request, PDMP Administrators would have to download and sift through various patient reports from Requests History to provide audit trails for patient searches performed by specific users. These audit trails are typically used for investigative purposes. The new Insight Report, User Activity Request, will allow PDMP administrators to grant end users the ability to query this data on their own.
How to Run a User Activity Request
To run a User Activity Request, log into PMP AWARxE and navigate to Insight > New Reports > User Activity Request.
| Please see the How to Register for a PMP AWARxE Account or the Account Locked - Resetting an Expired or Forgotten PMP AWARxE Password help articles for assistance in registering for a PMP AWARxe account or Password Management. |
Enter the required fields denoted by the red asterisk (*).
| When requesting a User Activity Request, at least a DEA Number, NPI Number, or Requestor Number must be supplied. Additionally, the Requestor Role is applicable when the Requestor Name is supplied. |
Click Run User Activity Request.
|
The request will either be auto-approved and appear under Requests History with a status of In Progress or Ready or it will have to go through a manual review process by a PDMP administrator depending on the PDMP's settings. Please review the following section on Requests Approval Process for additional information on the manual review process. For questions on PDMP configurations, please contact the PDMP. |
Requests Approval Process
Some PDMPs may require manual review and approval of all User Activity Requests before users can review the reports. If this is applicable to the user's PDMP, the User Activity Request will be sent to a PDMP administrator to either be approved or rejected.
- If the PDMP administrator approves the request, the requestor will receive an email indicating the report has been removing from the request processing queue. The user will now be able to view the report under Requests History.
- If the PDMP administrator rejects the request, the requestor will receive an email indicating the rejection reason. Furthermore, the requestor will be notified the request has been removed from the processing queue and into the Requests History with a Rejected status. Hovering over Rejected will also provide the rejection reason.
| In some instances, a secondary approval is required. In this case, the report will stay in a Requests Processing status until 2 PDMP administrators have reviewed and approved the User Activity Request. |
Accessing Patient Requests History
To access Patient Requests History and historical reports, please review Patient Requests History help article.
No Matching Users Found & Other Troubleshooting Tips
If the search did not match a person with an AWARxE account, a red banner will display indicating "No matching users found."
| If there are more than one users with the same name, a picklist will appear. Choose the applicable user to proceed with the User Activity Request search. |