Having trouble verifying or accessing PMP AWARxE during account registration? It could be due to an expired or incorrect verification code.
Verification codes are only valid for one (1) hour from the time they were sent. After the one (1) hour time period has lapsed, the code will expire and can no longer be used to complete the account registration.
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Users may not receive a verification code from the same phone number every time a verification code is requested. Sample Verification Code Text Message: |
If the verification code has expired, return to the Register for an Account page, enter the desired email address and password again to request a new verification code.
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Requesting a new verification code will restart the one (1) hour countdown to expiration. Use the most recently sent verification code. Older codes will not work once a new one is generated for any reason. If a user receives a verification code or email that they did not initiate, they should contact the PDMP immediately. |
Understanding Email Verification Scenarios
Email verification may occur in several different situations, depending on how your email address is being added or updated in the system. Below are the three primary scenarios:
1. At Registration (Initial Account Setup)
When you first register for a PMP AWARxE account, a verification code is automatically sent to the email address you entered during registration.
Verification type: Code sent via email
Expiration: Code valid for 1 hour
Action required: Enter the verification code on the registration page to complete your account setup
If the code expires, simply restart the registration process to generate a new one-hour code.
| For assistance with account registration, please refer to the How to Register for a PMP AWARxE Account support article. |
2. User-Initiated Email Change
If your PDMP allows users to update their own email addresses from the My Profile page, you may change your email manually. When you do, a new verification code is sent to the updated email address.
Verification type: Code sent via email
Expiration: Code valid for 1 hour
Action required: Enter the verification code to confirm and save your new email address
If your PDMP does not permit users to make profile changes, you will need to submit a ticket or contact the PDMP administrator to request an update.
| For more information on how to update an email address in the My Profile page, please refer to the Updating Account Information support article. |
3. PDMP-Initiated Email Change
Sometimes, the PDMP may initiate an email change on a user's behalf — for example, due to administrative updates or corrections. In these cases, the user will automatically receive a verification link sent to the new email address.
Verification type: Secure link sent via email
Expiration: Link valid for 24 hours
Action required: Click the link within 24 hours to verify and activate the new email address
If the link expires before verification, please contact the PDMP administrator or open a ticket for assistance.
Didn't Receive a Verification Email?
If the email containing the verification hasn't arrived:
- Check the Junk or Spam folder - Sometimes automated messages can be mistakenly filtered by email providers.
- Ensure the same email address is being checked that was entered at the time of account registration and that the email address was entered correctly.
If additional assistance is still needed, please contact the Bamboo Health Support Team or submit a ticket for additional assistance.
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Note: The verification code may not come from the same phone number every time a verification code is requested. Be sure to check for text messages from unknown phone numbers. Sample Verification Code Text Message: |