Incomplete (aka Orphaned) Account Registration
Registrations will be considered incomplete (aka orphaned) as soon as the registration process has begun and the user does not click Submit and Continue on the Review page during the PMP AWARxE account creation process.
Users may receive reminder emails to complete their registration if their PDMP administrator has the reminder emails configured. The timing and how often users receive reminder emails may vary depending on the configurations established by the PDMP.
To complete the PMP AWARxE account registration process, return to PMP AWARxE, enter the user’s email address and password. To learn more on to register for an account with PMP AWARxE, please refer to the How to Register for a PMP AWARxE Account help article.
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If the PMP AWARxE account registration process is not completed within the PDMP configured timeframe, the account is at risk for auto-rejection. If a user receives a verification code or email that they did not initiate, they should contact the PDMP immediately. |
Rejected Accounts
If a user does not complete the PMP AWARxE registration process, their account will be auto-rejected within a specified timeframe as configured by the PDMP administrator following registration creation.
If an account has been auto-rejected, the user will receive an email indicating the reason for rejection.
If a user's account registration has been auto-rejected, they will need to restart the registration process by returning to PMP AWARxE and proceeding to re-register for a PMP AWARxE account. To learn more on to register for an account with PMP AWARxE, please refer to the How to Register for a PMP AWARxE Account help article.
| If a user receives a verification code or email that they did not initiate, they should contact the PDMP immediately. |
Additional Help with Incomplete or Rejected Accounts
- If the user feels their account has been auto-rejected by mistake, please contact the PDMP.
- Additionally, if the user cannot remember or locate their password, please see the Password Management - Updating a PMP AWARxE Password or Account Locked - Resetting an Expired or Forgotten PMP AWARxE Password help articles for assistance.
- Finally, for assistance with errors encountered during account registration, please see the Troubleshooting Common Registration Errors section, contact the Bamboo Health Support Team or open a ticket here for additional support.